Cloud 9 Palma Cigars Cloud 9

Fast shipping and professional packing

We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained to package your goods exactly as per the specifications that we supply. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. We deliver to hundreds of thousands of customers daily across different countries. This shows our commitment to become the biggest online retailer on earth. Both Europe and the USA have warehouses and distribution centers.

Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.

Prior to shipment We will conduct a thorough inspection of the items you've purchased. Most orders are now shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

We do not control the inventory in our factory and warehouse. The stock levels may fluctuate at any given time. Please be aware it's possible your order may run out of stocks after you place the order.

The policy is for 30 days. If it's been more than 30 days since you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.

In order to be eligible for a refund your product must be unopened and in the same condition as you received it in. It should also be in the original packaging.